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Frequently Asked Questions about Soft4RealEstate in the cloud.

What is Cloud Computing?

Cloud computing has three distinct characteristics that differentiate it from traditional hosting. It is sold on demand, typically by the minute or the hour; it is elastic – a user can have as much or as little of a service as they want at any given time; and the service is fully managed by the provider.

What is the difference between “cloud computing” and “cloud services?”

In short, everything. “Cloud computing” implies a framework and vocabulary aimed at technology semantics. “Cloud services” implies a framework and vocabulary aimed at business semantics. While cloud computing belongs to the domain of Information Technology, cloud services belong to the domain of Business Technology. In other words, cloud services are about business, while cloud computing is about technology.

What is a Cloud Platform?

A cloud platform is a resource used for cloud computing. Cloud platforms provide various services that can be used immediately to address specific business needs, or configured to create content applications, all within a browser. Cloud platforms provide great adaptability for the user, allowing them to evolve and refine the system whenever they feel that it is needed; at the same time it saves costs and time.
Web-based software is software you use over the internet within a web browser. You do not have to set up any hardware, install any programs, download any software, or worry about new versions. Online banking and web-based e-mail programs are very good examples of web-based software.

Is cloud a better model than an on-premises solution?

Cloud offers many advantages over on-premises content management. It is simple. No hardware to buy. No software to install. No upfront fees. No need to resource IT staff. No worries about downtime, backups, or recovery. Just log into your browser and you are there. However, it is up to the company’s policy – if you have an IT department and all infrastructure in place, it might be reasonable to have an on-premises solution, as this usually provides richer functionality and technical capabilities than cloud systems.

What about security? Do you share my personal information with others?

You do not have to worry about this. You can be sure that your data is secure with us. We are very responsible when it comes to safeguarding your data; we do it very seriously. Soft4RealEstate has additional security controls that enable secure authentication, provide advanced logging of user activity, and allow administrators to control who has access to highly sensitive documents. Multiple firewall layers ensure the highest levels of protection against intrusion and security vulnerabilities. We use industry-standard encryption to make good on that pledge. You can read more about the cloud service security here.
Soft4RealEstate will never share your personal information with anyone else.

What is a Soft4RealEstate system?

Soft4RealEstate is a highly integrated, flexible, “all-in-one” business software for commercial property management companies; it helps commercial property managers to carry out their job more efficiently.

What countries will Soft4RealEstate work in?

There is no country where the Soft4RealEstate system cannot be used. It will work anywhere in the world.

How many users can use the software within a company?

You can have as many users as you want, as well as an unlimited number of companies, buildings, and lease units in the system. Every user has a separate log-in and diverse user rights may be set to manage and view information.

Do I need a license to use Soft4RealEstate on Cloud?

No, using Soft4RealEstate on Cloud is very simple. You do not need any license; you just pay the fixed fee every month and get access to the system with the selected functionality. Simple as that. See Soft4RealEstate features here.

Does Soft4RealEstate handle only commercial/retail properties? Can I use Soft4RealEstate to manage my residential property portfolio?

Definitely. Why not? We created Soft4RealEstate for managing commercial property but residential property managers have all the features they need in order to successfully manage residential property as well. Residential property managers who manage a medium to large property portfolio will benefit the most.

What type of commercial property management companies is Soft4RealEstate good for?

It is best for managing shopping centers/malls, office, industrial and warehouse spaces as well as airports. These types of commercial management business usually need more complex business requirements than others. However, it can definitely satisfy the needs of other types of property managers, too.

Can I use Soft4RealEstate as on-premises solution?

Yes, of course! It is up to you which model to choose: cloud-based (when you rent both the license and infrastructure) or on-premises solution (when you purchase the license and can host it on your premises or in the cloud).

Is Soft4RealEstate in the cloud less expensive than on-premises? How does Soft4RealEstate structure the pricing?

This question is related more to whether you want to have a CapEx or OpEx cost view. Cloud gives you a feeling of security, since you pay for what you use and can calculate how much it costs you at any time. With cloud pricing, you don’t have large initial costs; therefore it is attractive for companies starting their business. You do not have any extra costs for infrastructure, hardware, middleware, and maintenance – they are all included in your monthly fee. You can also choose the support plan, or to develop your Soft4RealEstate solution further when needed.
Soft4RealEstate has a simple cloud pricing structure based on the plan and features that you want to have. You can find pricing plans here.
On the other hand, the cloud solution provides you with standard functionality. If you want the system to be developed further to fit your needs, you will be subject to additional costs even with the cloud model.

Is there a minimum contract?

No. If you feel that your needs have changed – we will let you go without any restrictions. Our main target is to have satisfied customers for whom Soft4RealEstate brings the greatest value. For them we designed agreements for a half-year or yearly commitment, so they can expect better monthly pricing.

Can I cancel anytime?

You can cancel your account whenever you like and you will no longer be billed. You will be able to export all your information out of your account at any time. We will also hold it in your account for 30 calendar days after you cancel, just in case you need some information or decide to reactivate your subscription and continue with us.

Can I upgrade/downgrade my plan?

Of course! All you need to do is cancel your current plan and then sign up again for a new plan. Do not worry, none of your data will be lost; we will keep every detail for you. If you want to downgrade to a lower-featured plan, then please let us know beforehand at cloud@soft4realestate.com, as inactive information might be not reachable.

How much faster can one deploy Soft4RealEstate on cloud compared to on-premises? How long does it take to set me up?

Much faster. The average time is up to 3 business days. With a standard system set-up you can start using the system within 1 day!

What are the system and technical requirements to access Soft4RealEstate?

We do not set any requirements for our clients. Only two things are important:
• Supported operating system (for a Windows Client):

o Windows 8.1 Professional or Enterprise (64-bit edition).
o Windows 8 Professional or Enterprise (64-bit edition).
o Windows 7 Professional, Ultimate, or Enterprise (64-bit edition).
o Windows Server 2012 R2 Standard or Essentials (64-bit edition).
o Windows Server 2012 Standard or Essentials (64-bit edition).
o Windows Server 2008 R2 (64-bit edition).

• Supported browsers (for a Web Client):
o Internet Explorer 10.
o Google Chrome 36.0 for Windows.
o Mozilla Firefox 31.0 for Windows.
o Safari 7.1 on iOS (iPad).
o Safari 7.0 on OSX.
The latest versions of these browsers are also supported.

Web Client vs Windows Client?

The term “Web Client” means that an application runs in a browser like IE, Firefox, Safari or Chrome. The alternative to that is Windows Client, which means an application running within Windows (Windows 7, Windows 8 etc.) on your desktop or notebook.
Soft4RealEstate Web Client provides you with access to your data over a network, such as the Internet. From a web browser, you can view and modify data from a user-friendly interface that resembles Windows Client, where the starting point is a Role Center. Web Client does not replace Windows Client but complements it by enabling scenarios that are not possible with Windows Client – e.g. using the Soft4RealEstate on Mac. On the other hand, Windows Client provides you with more functionality and in some cases is more stable than Web Client.

Can I install Soft4RealEstate on my computer?

Yes, if you are using Windows Client. Nope, if you are using Web Client. Soft4RealEstate on Cloud is accessed through a web browser, so you can access it anywhere you have a computer, tablet, or smartphone. We handle data backup, security, and updates.

What if I’d like to have Soft4RealEstate as an on-premises solution?

If you want to have Soft4RealEstate as an on-premises solution, please e-mail us at cloud@soft4realestate.com.

How do I back up my data on my computer? Do I need to?

You don’t need to! Soft4RealEstate automatically does it for you. Your data will be backed up every day. Never worry about data loss. We safely store your data on our servers, and you can easily access it without any help and disruption of your IT staff, 24/7 from any place in the world.

Where can I find the User Manual and other training material?

As soon as you agree to try to manage your business more efficiently and register for a Trial or order a Paid Plan, you can access all the self-training material available: all system features explained in detail, Soft4RealEstate manual, short training videos and access to the HelpDesk system. All the training material can be reached through the Member Area link at cloud@soft4realestate.com.

How do I log-in to the Member Area?

You will receive the log-in details after you sign up for the Soft4RealEstate Trial or Paid plan.

I cannot preview reports. I press review report and I get an error message. What do I need to do?

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You need to install the prerequisites (CLR types for Microsoft SQL server 2014 x86) and the Microsoft Report Viewer if you want to print or preview Microsoft Dynamics NAV reports. You can install it at any time using the system or when you’re installing SOFT4RealEstate click once application.

  • Open click once application link: https://soft4nav2015.softera.lt:7070/soft4testas/myCompany (where {myCompany} is a placeholder for individual ID)
  • Click “Install prerequisites”.

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  • Press “Download” Microsoft® SQL Server® 2014 Feature Pack.

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  • Select “ENU\x64\SQLSysClrTypes.msi” package and press “Next”. Install package to your computer.

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